Privacy Policy

LeadIQ360 ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at leadiq360.com and related services.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, company name, and business address when you create an account.
• CRM Data: Contacts, properties, deals, call logs, and other business data you enter into the platform.
• Usage Data: Pages visited, features used, time spent, device type, browser, IP address, and similar analytics data.
• Payment Information: Billing details processed securely through our payment partner. We do not store your card numbers.
• Communication Data: Call recordings (if enabled), WhatsApp messages sent through our platform, and SMS logs.

2. How We Use Your Information

• To provide, maintain, and improve our CRM platform and services.
• To process transactions and manage your subscription.
• To send transactional notifications (OTPs, billing alerts, feature updates).
• To provide AI-powered features such as lead scoring and property matching.
• To analyze usage patterns and improve platform performance.
• To respond to your support requests and inquiries.
• To comply with legal obligations.

3. Data Storage

Your data is stored on servers located in India (Mumbai region). We use industry-standard encryption (TLS 1.2+) for data in transit and AES-256 encryption for data at rest. Database backups are encrypted and retained for disaster recovery purposes.

4. Third-Party Services

We integrate with the following third-party services to deliver our platform:

• Vercel: Hosting and infrastructure.

We do not sell your personal data to any third party.

5. Cookies

We use essential cookies to maintain your login session and preferences. We also use analytics cookies to understand how our platform is used. You can disable non-essential cookies through your browser settings, though some features may not function properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your CRM data in standard formats (CSV/JSON).
• Withdraw consent for optional communications at any time.

To exercise these rights, email us at privacy@leadiq360.com. We will respond within 30 days.

7. Data Retention

We retain your data for as long as your account is active. After account deletion, we retain anonymized usage data for analytics. Backups containing your data are purged within 90 days of deletion.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or an in-app banner. Continued use of the platform after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy, contact us at: